Consumers have until May 18, 2023, to submit a claim. Consumers can contact the claims administrator by calling 1-87 or emailing if they have questions or if they would like to request a claim form. they have not received a bill credit or payment from AT&T related to this matter.Ĭonsumers who meet these requirements can submit a claim online at.they had an unlimited data plan at some point between Octoand J.The FTC is using the remaining $7 million from the fund to provide partial refunds to consumers who meet all these requirements: T-Mobile plans offer tethering at '3G' speeds unless paying for specific 4G data bundles that offer high speed tethering. What I think is happening has to do with how T-Mobile checks for tethering and not actually throttling the HD video itself. The company gave a bill credit to current AT&T customers and sent refund checks to former customers.ĪT&T has not been able to reach everyone who was eligible for a refund. For reference I have the original T-Mobile One Plan with the promotional HD video on all my lines. The money paid by AT&T was deposited into a fund that the company used to provide partial refunds to current and former customers who had unlimited plans that were throttled by AT&T. Some customers experienced data speeds so slow that many common phone applications, such as web browsing and video streaming, became difficult or nearly impossible to use. T-Mobile, on the other hand, throttled the ecommerce giant’s video service in about half of the tests. The FTC in 2019 required AT&T to provide $60 million for refunds for failing to disclose to millions of smartphone customers with unlimited data plans that once they reached a certain amount of data use in a given billing cycle, AT&T would reduce or throttle their data speeds. Verizon, AT&T, T-Mobile, and Sprint are throttling online video 24/7, study says. The Federal Trade Commission opened a claims process for former AT&T customers who have yet to claim a refund stemming from the FTC’s lawsuit against the company for misleading consumers about its unlimited data plans.įormer AT&T customers may be eligible to claim a refund from the $7 million remaining in a fund created to settle allegations that the wireless provider charged for “unlimited” data plans while reducing their data speeds, a practice known as throttling. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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